Warranty Policy & After-Sales Service at LUCYLUXE

At LUCYLUXE, every timepiece is more than just a product — it represents precision, craftsmanship, and a refined lifestyle. That’s why we are committed to providing a clear and reliable warranty policy, along with dedicated after-sales support to ensure the best possible experience for our customers worldwide.

1. Warranty Coverage

All watches at LUCYLUXE are carefully inspected before delivery and come with a standard warranty:

• Warranty period: 24 months

• Coverage includes:

  • Movement-related issues

  • Abnormal timekeeping performance

  • Functional defects affecting operation

We will repair or replace any product that has a verified manufacturing fault within the warranty period.

2. Warranty Conditions

To qualify for warranty service, the following conditions must be met:

• The watch must not be opened or modified by third parties

• No damage caused by impact, dropping, or misuse

• No water damage resulting from improper use

• The product must still be within the warranty period

3. After-Sales Services

Beyond warranty coverage, LUCYLUXE offers ongoing support to ensure long-term satisfaction:

• User guidance: Setting time, date, and adjusting straps

• Remote technical support: Via WhatsApp or direct contact

• Maintenance services: Cleaning, lubrication, and inspection

• Post-warranty repairs: Available at reasonable cost

4. Support Process

If you need assistance, simply:

1. Contact the LUCYLUXE team

2. Provide photos or videos showing the issue

3. Receive instructions or arrange a return for inspection

We aim to resolve all cases quickly and efficiently, minimizing any inconvenience.

5. Our Commitment

• Every watch is thoroughly checked before shipping

• All images and videos provided are of the actual product

• Continuous support throughout your ownership

• Customer satisfaction is always our priority

Conclusion

At LUCYLUXE, we believe a great timepiece is not only about design or mechanics — but also about the confidence and peace of mind that comes with it.

Our warranty and after-sales system is built to ensure you can wear, experience, and enjoy your watch with complete confidence.