Frequently asked questions
SIZE RING
YOUR RING SIZE
🔹 Method 1: Using an existing ring
- Take a ring that already fits your finger.
- Measure the inner diameter (mm) with a ruler or caliper.
- Compare with the size chart below to find your correct size.
🔹 Method 2: Using a string or paper strip
- Cut a thin strip of paper or use a piece of string.
- Wrap it around your finger where you want to wear the ring.
- Mark the point where the ends meet.
- Lay it flat and measure the length with a ruler (mm).
→ This equals the circumference of your finger.
- Match it with the size chart below to find your ring size.
Tip: If you are between two sizes, ILEVEN recommends choosing the larger size for a more comfortable fit and easier adjustment.
SIZE BRACELET
YOUR BRACELET SIZE
🔹 How to measure your wrist size
- Wrap a strip of paper (or measuring tape) around your wrist where you would normally wear a bracelet.
- Mark the point where the paper overlaps.
- Lay the strip flat and measure it with a ruler (mm/cm).
→ This is your wrist circumference.
💡 Tip:
- For a snug fit → add +1.5 cm to your wrist measurement.
- For a looser or layered fit (with a watch) → add +2 cm.
SIZE NECKLACE
YOUR NECKLACE SIZE
🔹 Women’s Necklace Lengths
-
40 cm (16”) → Choker style, sits close to the neck
-
45 cm (18”) → Standard length, sits just below the collarbone
-
50 cm (20”) → Falls slightly below the collarbone, elegant look
-
60 cm (24”) → Longer length, great for layering with shorter chains
-
70 cm (28”) → Statement piece, bold fashion style
🔹 Men’s Necklace Lengths
-
50 cm (20”) → Standard length, sits around the base of the neck
-
60 cm (24”) → Falls at mid-chest, the most common men’s style
-
70 cm (28”) → Longer chain, creates a strong presence
-
80 cm (32”) → Extra-long chain, often worn in hip-hop or street style
💡 Tip:
- For women → 45 cm (18”) is the most versatile and popular choice.
- For men → 50 cm (20”) and 60 cm (24”) are the standard lengths.
- If you want to layer necklaces, combine a short chain with a longer one for the best effect.
OUR MATERIALS
At ILEVEN, every material is carefully chosen to ensure timeless beauty, durability, and complete trust for our customers:
925 Sterling Silver — guaranteed purity with only 7.5% alloy metals for lasting strength.
Advanced Plating — Platinum or 14K/16K/18K Gold plating for exceptional durability and long-lasting brilliance.
Moissanite Stones — hand-selected in color D, clarity VVS1, for unmatched sparkle and fire.
Zirconia Gems — precision hand-cut, graded 5A and 8A, achieving flawless brilliance.
Every element is meticulously refined, crafted not only to shine today, but to endure alongside you through time.
LIFETIME WARRANTY
At ILEVEN, every design is crafted to last a lifetime.
Still, we understand that accidents can happen.
That’s why every piece comes with a Full Lifetime Warranty for accidental damage.
- Chain snapped?
- Clasp loosened?
- Stone chipped?
- We’ve got you covered.
Please note:
Our Lifetime Warranty applies only to accidental damage during normal use.
It does not cover:
- Lost items.
- Theft.
- Damage caused by third parties (e.g. unauthorized repairs, improper handling during non-official shipping).
Our Commitment:
Each piece of ILEVEN jewellery is more than just an accessory — it’s a lasting companion.
We are here to ensure that your jewellery retains its elegance and durability through time.
SHIPPING & RETURNS
Free shipping in Vietnam & Hong Kong
Secure Shipping with Insurance (5–14 days): $79.99 – includes 100% coverage for loss or damage
Delivery: Vietnam 1–4 days | International 7–14 days
Easy Returns: within 30 days of order creation
