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Effective Date: 05/05/2025

Welcome to LUCYLUXE & ILEVEN. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms.

1. General Conditions

  • By using this site, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian.

  • We reserve the right to refuse service to anyone, for any reason, at any time.

  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the site or content without our express written permission.

2. Product Information

  • We make every effort to display products as accurately as possible. However, colors and finishes may vary depending on screen settings.

  • Product descriptions, pricing, and availability are subject to change without notice.

  • We reserve the right to limit quantities or discontinue any product at any time.

3. Orders and Payments

  • All orders are subject to acceptance and availability.

  • Prices are displayed in the selected currency and include applicable taxes unless otherwise stated.

  • Payment must be made in full at the time of purchase. We accept major credit cards, PayPal, and other listed payment methods.

4. Shipping & Delivery

  • We ship globally using trusted carriers. Shipping times may vary based on location and customs clearance.

  • All orders are shipped from our fulfillment center in Vietnam or Hong Kong.

  • Customers are responsible for any applicable import duties, customs charges, or taxes in their country.

  • ILEVEN is not responsible for delays caused by shipping carriers or customs.

5. Returns & Refunds

  • You may return any unused product within 30 days of purchase for a refund or exchange.

  • Products must be returned in original condition and packaging.

  • Refunds will be processed within 1–10 business days after we receive the returned item.

  • We reserve the right to deny a return or charge a restocking fee if the item is damaged or shows signs of wear.

For full return instructions, please visit our Return Policy.

6. Warranty

  • All ILEVEN products are covered by a limited warranty against manufacturing defects for a period of [insert period, e.g., 6 months or 1 year].

  • This warranty does not cover normal wear and tear, misuse, or accidental damage.

  • Proof of purchase is required to claim warranty service.

7. Privacy & Data

  • Your use of this site is subject to our Privacy Policy.

  • By placing an order, you consent to our collection and use of personal data for the purpose of fulfilling your order, customer service, and marketing communications (if opted in).

8. Intellectual Property

  • All content on LUCYLUXE & ILEVEN—including product designs, text, logos, photos, and graphics—is the property of LUCYLUXE & ILEVEN and is protected by international copyright laws.

  • Unauthorized use or reproduction is strictly prohibited.

9. Limitation of Liability

  • To the fullest extent permitted by law, LUCYLUXE & ILEVEN shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.

  • Our liability shall not exceed the total purchase price of the product in question.

10. Changes to Terms

  • We reserve the right to modify or update these Terms at any time.

  • Changes will be posted on this page and will become effective immediately upon publication.

  • Continued use of the site constitutes acceptance of the updated Terms.

11. Contact Information

If you have any questions regarding returns or refunds, please contact us:

  • 📧 Email: info.lucyluxe@gmail.com

  • 📞 Phone/WhatsApp: +84 813 321 999

  • 📍 Address: LUCYLUXE & ILEVEN.CO – A50 TT8, Duong Lam, Van Quan, Ha Noi, Vietnam

  • Company: LUCY GLOBAL LIMITED, Suite C, Level 7, Trust Tower, Central, Hongkong